Refund Policy

You should never need this page, because MicaraTrades is designed so you pay only after you already know what you are buying: there is a free tier with no time limit, and a trial of Pro before any charge. If Pro still is not right for you after paying, your first purchase is refundable within 14 days — just ask.

This policy applies once paid subscriptions are live.

• The free tier is permanent, not a countdown. You can journal on it indefinitely and your data is never held hostage behind a paywall.
• New accounts get a trial of Pro, so you see every paid feature working on your own trades before a payment method is ever charged.
• If a subscription lapses or is refunded, you drop back to the free tier — nothing is deleted.

Payments for MicaraTrades Pro are handled by Paddle, acting as merchant of record. In practice that means Paddle is the seller on your receipt: it processes the payment, applies the correct VAT or sales tax for your country, and issues invoices and refunds. Micara Labs never sees or stores your card details.

A refund therefore is executed by Paddle — but you do not need to fight through anyone: ask us, and we arrange it.

If you are not happy with your first purchase of a Pro subscription — monthly or yearly — tell us within 14 days of the charge and we will refund it in full. No justification required, though we will always ask what fell short, because that is how the product gets better.

A few honest boundaries:

• The window applies to your first purchase. Routine renewals are not automatically refundable — cancel before the renewal date instead, which takes one click and no conversation. If a renewal charge catches you by surprise, contact us promptly and we will treat it reasonably.
• Refunds return the money to the payment method that made the charge, handled by Paddle.
• We reserve the right to refuse refunds that are clearly abusive — for example repeatedly subscribing, using Pro, and refunding.

Contact Micara Labs support through micaralabs.com from the email address on your account, and say which charge you mean. That is the whole process. We confirm the refund with Paddle, and the money typically lands back on your payment method within 5–10 business days, depending on your bank.

You can also reach Paddle directly — it appears as the seller on your receipt and operates its own buyer support at paddle.net — but going through us is usually faster.

Cancelling stops future charges: you keep Pro until the end of the period you already paid for, then move to the free tier. You can cancel any time from the app, no questions asked.

A refund returns money already charged, under the terms above. If you simply do not want to pay again, cancelling is all you need — and it never touches your data.

If you are a consumer in the EU, EEA or UK, you have a statutory 14-day right of withdrawal for online purchases. For digital services this right can lapse once you ask for the service to be supplied immediately during the withdrawal period — but our own 14-day first-purchase window is designed to be at least as generous in practice, so you do not have to parse the distinction.

Nothing in this policy limits any mandatory right you have under the consumer law of the country where you live, including rights concerning services that are faulty or not as described. Where statutory rights and this policy differ, whichever protects you more applies.

Refund requests and billing questions: Micara Labs support through micaralabs.com. Include the account email and the approximate date of the charge, and we will take it from there.